Carlo Vencio

Qualification

Bachelor's of Science in Information Technology

Availability

2 weeks notice

Total Charge Out Rate

Contact recruiter for total chargeout rate.

Assessment

Skills

Work Experiences

Zeusliving Bookings Support

GO Virtual Assistants (GO-VA)

Feb 2020 - Mar 2021

1 year 1 month

DESCRIPTION:

Customer Service Bookings support

REASON FOR LEAVING:

lay off

Resolution Specialist

Amazon Operations Services Philippines, Inc.

Feb 2018 - Nov 2019

1 year 9 months

DESCRIPTION:

-Manage our Team -Provide realtime assistance to our agents -Answer supervisory calls -Override options for our CSA's.

REASON FOR LEAVING:

I needed to leave for a prolonged time. I had the opportunity to meet my biological mother last November 2019.

Customer Service Representative

24/7 Customer Philippines Inc.

Oct 2016 - Nov 2017

1 year 1 month

DESCRIPTION:

-Assist customers in placing their orders through our web site. -Answer common questions. -Assisting customers with their refunds/replacements

REASON FOR LEAVING:

Project-based account/ Seasonal account. End of contract

Customer Service Representative

ePerformax Contact Centers

Dec 2015 - Sep 2016

9 months

DESCRIPTION:

-tailor fit plan packages/service for their internet and phone. -assist customers with troubleshooting -educate potential customers about our products and services.

REASON FOR LEAVING:

This is when my guardian died. I am an orphan and he's the only person who raised me since birth. I was really broken at this time and I was advised by my psychiatrist to take a rest which resulted to my resignation.

Customer Service Representative

Wipro Philippines

Jul 2014 - Sep 2015

1 year 2 months

DESCRIPTION:

-answer customer's inquiries regarding the products and services we offer. -upsell protection plan for their device(s).

REASON FOR LEAVING:

I needed to resign to take care of my guardian in Leyte who is terminally ill at that time.

Licenses and Certificates

Education

Bachelor's of Science in Information Technology

Eastern Visayas State University

2009 to 2011 (2 years )

Other info

Planned leaves

NA can start as soon as possible.

Hobbies and interests

I love solving puzzles, socializing with foreign people to improve my communications. I also love playing guitar during rest days,

Last book read

Reader's Digest magazine 2 days ago.

Greatest work achievement

I was an acting Team Manager at Amazon. I have handled 3 nesting teams and 2 production teams.

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